You must read through the entire below and agree with all the details before you use our Software (whether or not you are already in possession of the Software).
A. Information Related to Your Interaction with Tourflow and the Offerings and communicating the Offerings
Registration and Contact Information: We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Offerings. This information you provide may include, but may not be limited to, your username, first and last name, email address, mailing address or phone number.
Payment Information: When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information (“ Payment Information”). We describe how Payment Information may be collected and processed in Section 4.
Third Party Platforms: We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as “Likes”, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.
Tourflow Customers: Customers of Tourflow Services may transfer your personal information to Tourflow as part of their legitimate use of our Services. When a Tourflow Customer is processing your personal information, such processing will be subject to their privacy noticed which they will provide to you.
Legal Basis: Tourflow products work together to help our customers understand their businesses and engage their customers. In order to engage visitors and leads we have a legitimate interest to collect relevant data and send messages based on this information. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way our Offerings work don’t impact on those rights. For website visitors Tourflow will store this data for 9 months, for sales and marketing leads Tourflow will store this data until the individual opts out or where they have not engaged with Tourflow in 24 months.
B. Customer Data
Tourflow Customers may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data”). Customer Data may include, without limitation, (a) billing information, personal information such as names, email addresses, phone numbers, location and photos of your end user customers, potential customers and other users of and visitors to your websites, apps and other properties (e.g. customer details (“People”), which information may be input into the Services by you or collected by the Services using Tourflow tags, integrations, scripts and other code implemented on such properties.
We will only use, disclose and otherwise process Customer Data for the purposes set forth in your agreement with us for the provisioning of the Services (“Customer Agreement”). As part of this agreement, Tourflow reserves the right to transfer Customer Data to third-party partners as necessary to provide the services set forth in your agreement with us for the provisioning of the Services. Customers can review and sign our Data Processing Agreement as an addendum to our Terms and Conditions.
Customers of Tourflow Services may transfer your personal information to Tourflow as part of their legitimate use of our Services. When a Tourflow Customer is processing your personal information, such processing will be subject to their privacy noticed which they will provide to you.
Legal Basis: We process and store Customer Data to perform our Customer Agreement with Tourflow Customers. Without this information, we wouldn’t be able to provide our Offerings to Tourflow Customers. We also process Customer Data to pursue our legitimate interests by ensuring the smooth running of your Tourflow Service. This includes, but is not limited to, the function of our website widgets and business intelligence solutions. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way Tourflow Services work do not impact on those rights.
We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances: We may share your personal information with our parent companies, subsidiaries and affiliates; We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings. The data shared can include name, job title, email address, message history, company information. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation; We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:
(a) satisfy any applicable law, regulation, legal process or enforceable governmental request,
(b) enforce a Customer Agreement, including investigation of potential violations thereof, or
(c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;
We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues; We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion; We may share your Payment Information to process your payments, as further described in Section 4 (Payment Information); We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets; and We may share your personal information with a third party if we have your consent to do so. We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.
Opt-Outs: We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.
Communication Preferences: If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.
Blocking Cookies: You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so.
How We Respond to Do Not Track Signals: Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal.
EU & California Resident Data Subject Rights: Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, if you are an EU data subject or California resident, you may have certain rights in relation to your personal information. You can access, rectify, erase, restrict or export your personal information at any time by emailing us at firstname.lastname@example.org. You can object to our processing of your personal information at any time. Contact our Data Protection Officer with requests or concerns at email@example.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.
When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at firstname.lastname@example.org with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Customer Agreement, you may no longer have the ability to access or update your information.
We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.
California Shine the Light Law: If you are a California resident and we disclose your personally identifiable information to third parties for such third parties’ direct marketing purposes, California’s Shine the Light Law (CA Civil Code Section 1798.83) allows you to request certain information from us about such disclosures. To make a request under the Shine the Light Law, please contact us at info@Tourflow.io. Please note that under California law, businesses are not required to respond to such requests more than once during any calendar year.
California Minors: At any time, you can delete or remove your posts using the same deletion or removal procedures described in Section 8 (Accessing and Updating Your Personal Information) above, or otherwise through the Offerings. If you have questions about how to remove your posts or if you would like additional assistance with deletion you can contact our support team at info@Tourflow.io. Although we offer deletion capability for our Offerings, you should be aware that the removal of posts may not ensure complete or comprehensive removal of that content or information posted through the Offerings.
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
In specific circumstances, we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
Last updated: October 27th, 2020